The Challanges
- Struggles with previous offshore Magento partner:
- Inadequate maintenance and support services.
- Lack of responsiveness to issues and concerns.
- Difficulty in communication and understanding requirements.
- Delayed responses and resolutions to trouble tickets due to time zone differences.
- Communication was a major challenge as their technology partner was outside US.
- Overall website performance and speed were at the lower end, even with the high-performing Magento platform.
Goals
- Requirement for simultaneous purchasing on both websites:
- Integration of shopping carts for seamless checkout experience.
- Easy navigation between websites during the purchasing process.
- Complex site architecture due to existing ERP integration:
- Need for seamless flow of customer orders from both websites into ERP application.
- Sequential numbering of orders to facilitate accounting, fulfillment, shipping, and tracking.
- Maintenance of current operating process without disruption.
Our Solution
- Migration of Bionaturae to Jovial Foods Magento Installation:
- Utilization of Magento’s “Multi-Store” functionality.
- Implementation of “Combined Cart” Functionality:
- Enabled customers to shop on both websites within a single visit.
- Easy navigation between Jovial Foods and Bionaturae.
- Site Speed and Performance Optimization:
- Enhanced user experience and adhered to Google’s algorithm changes.
Our Achievements
- Better User Experience:
- Improved shopping experience and brand awareness for both websites.
- Support and Maintenance:
- Comprehensive support roadmap with defined SLAs and dedicated account management.
- Unified Admin Interface:
- Single admin panel for managing content, products, promotions, and brands.
- Improved Performance:
- Improved shopping experience and brand awareness for both websites.
- Savings in Time:
- Internal integration of both websites facilitated faster operations.
- Substantial time savings in managing both websites efficiently.
Testimonials
Great Magento partners! We are able to quickly make enhancements and advance our site forward within a quick timeframe. Would highly recommend!
Exinent made the migration to Magento 2 fairly seamless. They were responsive to questions, concerns and even took calls after hours and on the weekends. The company who managed our web platform before Exinent was not as responsive or thorough in their fixes.
Exinent has exceeded all expectations. They manage all three of our company’s websites and provide full server hosting at an affordable rate. Their team responds quickly with full resolve. They are the Magento experts and are highly recommended!
I have been working with Exinent for 4 years. The team is excellent to work with and have accomplished many projects along with ongoing maintenance for my Magento site. We are currently working on a migration plan to Magento 2.x and can’t wait to get started. I can’t recommend them enough.
Get in Touch
We look forward to hearing from you! Feel free to drop us a line and let us know how we can help with your eCommerce needs.
