In today’s world, remote access tools are indispensable for IT support and business operations. One popular tool in this category is ScreenConnect (now known as ConnectWise Control). It allows IT teams to access and troubleshoot computers remotely. However, as remote access software becomes more prevalent, questions about privacy and monitoring arise, such as, “Can ScreenConnect monitor my activity history?”

To address this, let’s explore how ScreenConnect works, its capabilities, and what it means for users’ privacy.

Can ScreenConnect Monitor Your Activity?

Yes, ScreenConnect can monitor certain aspects of your system and activity when you’ve granted access. However, this monitoring is limited to its intended purpose: troubleshooting and maintenance. Let’s break it down:

What ScreenConnect Can Do:

1. Session Logs:
   ScreenConnect can record logs of remote sessions, including actions taken by the IT team during the session. These logs ensure accountability and transparency.
2. Real-Time Screen Viewing:
   Once connected, the software allows IT personnel to see your screen and control your system. This is essential for troubleshooting but only occurs with your permission.
3. File Access:
   IT teams can access and transfer files if necessary. Again, this happens only during active sessions.
4. System Information:
   The software can gather system details such as performance metrics, installed software, and error logs to aid in troubleshooting.

What ScreenConnect Cannot Do:

1. Offline Monitoring:
   ScreenConnect cannot track your activity or view your screen when a session is not active.
2. Stealth Operations:
   The software does not operate in the background without your knowledge. You’ll always know when ScreenConnect is in use.
3. Browser or Personal History Tracking:
   ScreenConnect does not access or store your browsing history or personal activity outside of the troubleshooting session.

Is ScreenConnect Safe for Businesses?

When used ethically by IT teams or managed IT services providers, ScreenConnect is a secure and reliable tool. However, businesses must ensure that access is granted to trusted professionals only.

To maintain security, companies should follow these best practices:

1. Limit Permissions: Only authorized personnel should use the tool.
2. Enable Session Notifications: ScreenConnect notifies users whenever a remote session is active.
3. Monitor Usage: Use session logs to review and track activities performed during remote access.

By partnering with a trusted provider offering cybersecurity services, businesses can further secure their remote access setup and protect sensitive data.

Why Choose Exinent for Managed IT and Cybersecurity Services?

At Exinent, we understand the importance of maintaining user trust and system security. With our managed IT services and cybersecurity services, we help businesses implement secure remote access tools, protect sensitive data, and ensure compliance with industry standards.

Don’t compromise on security. Hire Exinent Managed IT Services today and let our experts secure your systems while providing exceptional remote support.

Conclusion

ScreenConnect is a powerful tool for remote troubleshooting and IT support. While it can monitor certain activities during active sessions, it does so with user consent and transparency. Businesses and users can ensure their privacy and security by working with reliable IT providers and implementing best practices.

Protect your systems and trust only the best. With Exinent’s managed IT and cybersecurity services, you can enjoy peace of mind knowing your tools and data are in safe hands. Contact us today to learn more!