The Challanges
- Struggling with recurring issues and reliance on manual processes
- Lack of tracking on issues and challenges in developing new website features
- Seeking a partner with Magento expertise to consult and advise on needed changes
- Needing assistance in translating business impact of changes and future enhancements
- Migrating server to ensure direct billing from hosting company and independence from previous development company
- Using a non-branded checkout lacking UI/UX consideration
Our solution
- Exinent identified the need for Magento Maintenance and Support services for Ozonics
- Moved the server to Ozonics AWS account for direct billing control
- Discovered minimal fixed code implementation on-site, leading to reliance on developers for manual processes
- Implemented changes to automate processes like AvaTax record updates and improve site functionality
- Reduced manual work on the site, allowing Ozonics team to function independently for many tasks
- Exinent analyzed the checkout process and identified several issues: unbranded checkout, lack of header, and limited payment options
- Implemented a “one-step” checkout process to streamline the checkout experience
- Integrated the website header into the checkout to maintain brand consistency
- Improved UI/UX design to enhance user experience during checkout
- Added additional payment options to provide customers with more choices and flexibility
Our Achievements
To put together, the following tasks were implemented.
- Server Migration to AWS
- Automating manual back end activities
- Resolving long term issues with Ava Tax, Discounts, and more on site
- Improving the checkout experience
- Getting this all done by “season” – within a short 2 months
Success
At the final stage of the project, Exinent analyzed the checkout process, and found that the checkout was unbranded with no header, lack of payment options, and could be significantly improved.
Exinent implemented a “one-step” checkout, brought in the website header, improved UI/UX, and added payment options to improve the overall checkout experience.
Testimonials
Great Magento partners! We are able to quickly make enhancements and advance our site forward within a quick timeframe. Would highly recommend!
Exinent made the migration to Magento 2 fairly seamless. They were responsive to questions, concerns and even took calls after hours and on the weekends. The company who managed our web platform before Exinent was not as responsive or thorough in their fixes.
Exinent has exceeded all expectations. They manage all three of our company’s websites and provide full server hosting at an affordable rate. Their team responds quickly with full resolve. They are the Magento experts and are highly recommended!
I have been working with Exinent for 4 years. The team is excellent to work with and have accomplished many projects along with ongoing maintenance for my Magento site. We are currently working on a migration plan to Magento 2.x and can’t wait to get started. I can’t recommend them enough.
Get in Touch
We look forward to hearing from you! Feel free to drop us a line and let us know how we can help with your eCommerce needs.
